CONTACT

Contact UFate

For payment, report delivery, product feedback, or cooperation inquiries, email us with enough detail to help locate the relevant record.

Official support email

Use the address below for payment issues, report delivery problems, product feedback, and cooperation inquiries.

Please contact us from an email address where you can receive replies. If the issue concerns an order, keep the original checkout or payment confirmation available.

[email protected]

Before you write

Do not send identity numbers, bank card numbers, passwords, private information about other people, or other unnecessary sensitive information.
Include screenshots only when they help explain the problem. You may cover irrelevant private details before sending.
If the request involves an order or local history, include enough information for us to locate the record.

Payment and order issues

For duplicate payments, paid orders without delivery, checkout return issues, delayed payment confirmation, failed report generation, or abnormal order states, include the order number, payment time, payment amount, feature used, and screenshots when possible.

Please contact us within 7 days after payment for delivery or order issues so that the payment and report state can be verified more reliably.

Report delivery problems

If a report does not start generating after payment, stops during streaming, opens under the wrong tool, or cannot be recovered from history, tell us which feature you used and what happened on the page.

Helpful details include the tool name, question or local profile name, approximate time, browser, device type, and any visible error message.

Product feedback

We welcome feedback about report structure, wording, language quality, payment recovery, local profiles, history, accessibility, and mobile experience.

The most useful feedback explains the situation, the friction you met, and what would have made the experience clearer.

Cooperation inquiries

For cooperation, content, partnership, or business questions, please describe who you are, what you want to discuss, and the best way to follow up.

UFate does not accept requests to create fear-based, coercive, deceptive, or privacy-invasive reading experiences.

联系我们

如遇支付、报告交付、产品反馈或合作咨询，请通过邮件联系我们，并尽量提供足够信息以便定位相关记录。

官方支持邮箱

你可以通过下方邮箱反馈支付问题、报告交付问题、产品反馈和合作咨询。

请尽量使用可以正常接收回复的邮箱。如果问题涉及订单，请保留原始收银台或支付确认信息。

[email protected]

写信前请注意

不要发送身份证号、银行卡号、密码、他人隐私或其他不必要的敏感信息。
截图只在有助于说明问题时再发送，发送前可先遮挡无关隐私。
如果请求涉及订单或本地历史，请尽量提供足够信息以便定位记录。

支付与订单问题

如遇重复支付、已支付但未交付、收银台回跳异常、支付确认延迟、报告生成失败或订单状态异常，请尽量提供订单号、支付时间、支付金额、使用的功能和截图。

支付或订单问题建议在支付后 7 天内联系我们，以便更可靠地核验支付和报告状态。

报告交付问题

如果付款后报告没有开始生成、生成中断、打开到错误工具，或无法从历史记录恢复，请告诉我们你使用的功能，以及页面上实际发生了什么。

有帮助的信息包括工具名称、问题或本地档案名、具体时间、浏览器、设备类型，以及页面上显示的错误信息。

产品反馈

欢迎对报告结构、措辞、语言质量、支付恢复、本地档案、历史记录、可访问性和移动端体验提出反馈。

最有帮助的反馈通常会说明当时的使用场景、遇到的阻力，以及怎样会让体验更清晰。

合作咨询

如有合作、内容、伙伴关系或商务问题，请说明你的身份、希望讨论的事项，以及便于后续联系的方式。

UFate 不接受制造恐惧、胁迫、欺骗或侵犯隐私的解读体验合作请求。